PATIENT INFORMATION

The following are frequently asked questions and their answers to help our patients at East Portland Neurology:

What is a neurologist?

A neurologist is a medical doctor with specialized training in diagnosing, treating, and managing disorders of the brain and nervous system. Neurologists do not perform surgery.

Do you treat minors?

No. We treat patients 18 years old and up.

What diseases do you diagnose?

We diagnose a wide range of neurological problems based on patients reported history, an examination of their neurologic system and evaluation of tests. Click here for more information.

What are your office hours?

Monday - Friday, 8:15 am - 4:30 pm; Phones are off from 12:00 pm - 1:00 pm each day.

How do I make an appointment?

Patients can call us directly for an appointment. Most patients are referred to us by their primary physician or another specialist.

Do you charge for cancelled appointments?

We reserve the right to charge for cancellations less than 24 hours before your appointment.

If I call your office with a question and can't reach anyone, will I receive a call back?

If you call the clinic with a question, a request, or a matter for discussion, we will call you back the same day, usually later in the day after we have seen our scheduled office patients. If the matter is something that needs immediate discussion we will call you back as soon as possible. True emergencies should bypass our office and be attended to in an urgent manner, either by calling 911 or by taking the patient to an emergency room.

How do I find out my test results?

Our doctors call patients personally to provide test results or to answer questions.

Do you provide 24 hour emergency care?

One of our doctors is always available to answer emergency calls from established patients. We share weekend call with the Neurologists of Oregon Neurology.

Where are you located?

10101 S.E. Main Street, Suite 2004, Portland, Oregon 97216 at the Adventist Medical Center. Click here for directions to our office.

How do I refill a prescription?

Please give us 48 hour notice or call the pharmacy directly.

What insurance do you accept?

East Portland Neurology accepts a wide variety of insurances, and for those without insurance we will accept cash, credit card payment, or we work with you to find an acceptable alternative solution.

We accept the following:

AARP Medicare Complete PPO, HMO, Optum Adventist Aetna Blue Cross Blue Cross Med Advantage Bridgespan Cigna Cigna MS First Health GEHA Geico - MVA Health Net Health Net Med Advantage Humana Kaiser Lifewise

Medicare OMAP - OHP Open Card OHSU Health Medicaid Pacificsource Providence Regence Group Administrators Tri Care-CHAMPVA Tricare For Life Tricare FED HN United Health Care Union Benefits (ILWU) US Benefits USAA - MVA VA - community care Web TPA

Please refer to your insurance booklet to see if we are contracted with your plan.